While Congress is rarely a first-adopter of new technology, it does happen. At this point nearly all members are active on popular social networks like Twitter and Facebook. This is a huge shift from even five years ago.
Over the past decade, I’ve had the opportunity to focus on digital communication in Congress from a variety of perspectives on and off the Hill. I am keenly aware that communication flows in both directions and it is easy for this channel to breakdown. Members and staff can become overwhelmed by change or the breadth of opinion online. Advocates can do their cause disservice by not putting forth relevant voices. So in the end, is social media fostering a more meaningful relationship between people and their government?